Crosby's previous bestsellers--a total of 1.75 million sold--have defined the concept of quality management. Now, in this timely and accessible book, he presents a future-oriented program that adds important new elements to the basic quality-management equation. Filled with down-to-earth advice, practical case studies, and fascinating scenarios.
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Crosby's previous bestsellers--a total of 1.75 million sold--have defined the concept of quality management. Now, in this timely and accessible book, he presents a future-oriented program that adds important new elements to the basic quality-management equation. Filled with down-to-earth advice, practical case studies, and fascinating scenarios.
Read Less
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Seller's Description:
Shipped within 24 hrs of purchase. Satisfaction guaranteed! This is an ex-library book with stickers and and typical library markings. However, this book remains in very good condition. The binding is solid and that pages are in great shape.
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Seller's Description:
Very good in very good dust jacket. Signed by author. Boards are bumped at the head and foot; dust jacket is rubbed/scratched and there is chipping to the head at the spine. Sewn binding. Paper over boards. With dust jacket. 251 p. includes index. Audience: General/trade.
