With more than 400 detailed scripts and scenarios, along with practical, specific advice about pacing, tone, word-choice, and possible responses, this handbook is designed to improve customer service departments and create better, happier customers.
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With more than 400 detailed scripts and scenarios, along with practical, specific advice about pacing, tone, word-choice, and possible responses, this handbook is designed to improve customer service departments and create better, happier customers.
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Condition: Reverse
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Pub Date: Reverse
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Edition:
1997, Simon & Schuster
Hardcover,
Very Good
Details:
ISBN:
0133998827
ISBN-13:
9780133998825
Pages:
384
Publisher:
Simon & Schuster
Published:
1997
Language:
English
Alibris ID:
17986191020
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Seller's Description:
Very good. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less.
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Edition:
1997, Simon & Schuster
Hardcover,
Good
Available Copies: 2
Details:
ISBN:
0133998827
ISBN-13:
9780133998825
Pages:
384
Publisher:
Simon & Schuster
Published:
1997
Language:
English
Alibris ID:
17908357160
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Standard Shipping: $4.62
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Good. Access codes and supplements are not guaranteed with used items. May be an ex-library book.
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Edition:
1997, Simon & Schuster
Hardcover,
New
Details:
ISBN:
0133998827
ISBN-13:
9780133998825
Pages:
384
Publisher:
Simon & Schuster
Published:
08/1997
Language:
English
Alibris ID:
16879894753
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Seller's Description:
New. Size: 9x7x1; New. In shrink wrap. Looks like an interesting title!
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Edition:
1997, Simon & Schuster
Hardcover,
New
Details:
ISBN:
0133998827
ISBN-13:
9780133998825
Pages:
384
Publisher:
Simon & Schuster
Published:
1997
Language:
English
Alibris ID:
17908357161
Shipping Options:
Standard Shipping: $4.62
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Seller's Description:
New.
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