"Have you ever been in the London subway--or the Underground, as it's called? If you have, you may have noticed that in some stations of the Underground, the tracks and platform curve slightly between the points where the train enters and leaves the station. Because of the curve, there are gaps at several places between the edge of the platform and a stopped train. A voice on a loudspeaker repeatedly warns passengers, 'Mind the gap. . . . Mind the gap.' "Although you'd be unlikely to fall through this platform gap unless ...
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"Have you ever been in the London subway--or the Underground, as it's called? If you have, you may have noticed that in some stations of the Underground, the tracks and platform curve slightly between the points where the train enters and leaves the station. Because of the curve, there are gaps at several places between the edge of the platform and a stopped train. A voice on a loudspeaker repeatedly warns passengers, 'Mind the gap. . . . Mind the gap.' "Although you'd be unlikely to fall through this platform gap unless you're thinner than a London telephone book, you could catch your foot or the wheel of a stroller in it, or your keys or wallet could slip through to the track below. Hence, the continuous warnings. "Unlike platform gaps, which result from the configuration of the station and don't vary from one day to another, communication gaps appear unpredictably and in any number of contexts. You can neither create nor eliminate platform gaps, but you can create communication gaps or fall victim to those created by other people. And you can eliminate them--or at least reduce the likelihood of their occurring. . . . "Communication gaps can occur between individuals and groups at all organizational levels, regardless of whether the message is communicated face-to-face, by phone, fax, letter, e-mail, or carrier pigeon. Gaps can occur whenever people offer ideas, present information, introduce change, propose policies, gain input, make recommendations, implement standards, give or receive feedback, or simply converse--whether with customers, suppliers, friends, relatives, coworkers, or teammates." -- from the introduction
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Add this copy of Communication Gaps and How to Close Them to cart. $5.24, good condition, Sold by Books2anywhere rated 5.0 out of 5 stars, ships from Fairford, GLOUCESTERSHIRE, UNITED KINGDOM, published 2002 by Dorset House Publishing Co Inc., U. S.
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2002, Dorset House Publishing Company, Incorporated
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