Knock-your-socks-off service doesn't just happen. It requires coaching on an ongoing basis. With this book, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people.
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Knock-your-socks-off service doesn't just happen. It requires coaching on an ongoing basis. With this book, supervisors have a practical guide to the day-to-day challenges that arise in training superior customer service people.
Read Less