Client Encounters of the Technical Kind: How to Win, Support and Challenge Customers ... Methodically, with Icon9's Tools & Best Practices for Field Engineers
Client Encounters of the Technical Kind: How to Win, Support and Challenge Customers ... Methodically, with Icon9's Tools & Best Practices for Field Engineers
There's more to technical work than technology, as anyone in contact with clients will know, and this book helps 'Customer-Facing Engineers' with the challenge. Based on work with leading high-tech companies, it gives a clear structure to Sales and Support work, and also tackles delicate issues, such as standing up to difficult customers.
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There's more to technical work than technology, as anyone in contact with clients will know, and this book helps 'Customer-Facing Engineers' with the challenge. Based on work with leading high-tech companies, it gives a clear structure to Sales and Support work, and also tackles delicate issues, such as standing up to difficult customers.
Read Less
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Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
PLEASE NOTE, WE DO NOT SHIP TO DENMARK. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Please note we cannot offer an expedited shipping service from the UK.