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Choice Matters: How Healthcare Consumers Make Decisions (and Why Clinicians and Managers Should Care)

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Choice Matters: How Healthcare Consumers Make Decisions (and Why Clinicians and Managers Should Care) - Moore, Gordon, Professor, and Quelch, John A, and Boudreau, Emily
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Choice Matters is the healthcare sector's guide to understanding and delivering the brand of consumer- centered care that is an imperative for the Zocdoc age. Drawing on the authors' diverse backgrounds in medicine, business, and public policy, this practically-oriented resource offers an on-the-ground introduction for clinicians and managers to better understand: ???- The differences between healthcare and other consumer-driven markets ???- What factors are most important for consumers in seeking care providers ???- How ...

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Choice Matters: How Healthcare Consumers Make Decisions (and Why Clinicians and Managers Should Care) 2018, Oxford University Press, USA

ISBN-13: 9780190886134

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