Attention customer service reps, sales persons, or anyone who must deal directly with the public! Read and learn--why it is important to calm upset customers, what these customers expect, how to use verbal cushions to show understanding, and other techniques for soothing ruffled feelings of upset customers. A volume of the acclaimed Crisp 50-Minute series.
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Attention customer service reps, sales persons, or anyone who must deal directly with the public! Read and learn--why it is important to calm upset customers, what these customers expect, how to use verbal cushions to show understanding, and other techniques for soothing ruffled feelings of upset customers. A volume of the acclaimed Crisp 50-Minute series.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has soft covers. In fair condition, suitable as a study copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 300grams, ISBN: 9781560523840.
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Seller's Description:
Very good. Connecting readers with great books since 1972! Used books may not include companion materials, and may have some shelf wear or limited writing. We ship orders daily and Customer Service is our top priority!
