This handbook/study guide is part one of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer relationship management, and leadership and business management. Topics in People Management include: *Organizational structure *Staffing *Hiring and retention *Turnover *Training *Performance objectives *Monitoring and coaching *Motivation and culture *Career development *Legal and regulatory issues
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This handbook/study guide is part one of ICMI's comprehensive, four-part series on call center management, which includes people management, operations management, customer relationship management, and leadership and business management. Topics in People Management include: *Organizational structure *Staffing *Hiring and retention *Turnover *Training *Performance objectives *Monitoring and coaching *Motivation and culture *Career development *Legal and regulatory issues
Read Less
Publisher:
ICMI Press (International Customer Management Institute)
Published:
2003
Language:
English
Alibris ID:
13510339377
Shipping Options:
Standard Shipping: $4.61
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Seller's Description:
Very Good. Size: 10x8x1; Paperback, In Very Good Condition. Version 2.1based on your address. -We can ship from USA and Canada. Specializing in academic, collectible and historically significant, providing the utmost quality and customer service satisfaction. For any questions feel free to email us.
Publisher:
ICMI Press (International Customer Management Institute)
Published:
2003
Language:
English
Alibris ID:
16873705032
Shipping Options:
Standard Shipping: $4.61
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Good. Connecting readers with great books since 1972! Used textbooks may not include companion materials such as access codes, etc. May have some wear or writing/highlighting. We ship orders daily and Customer Service is our top priority!
Publisher:
ICMI Press (International Customer Management Institute)
Published:
2003
Language:
English
Alibris ID:
15580297376
Shipping Options:
Standard Shipping: $4.61
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Fair. Has some light general reading/shelfwear, with some occasional underlining in pencil and highlighting in luminous pen-otherwise this is a clean, tight copy. Quick dispatch from the UK.
