This book highlights the desperate need for quality improvement in a variety of service organizations. Experience and research indicates that the waste of resources in the services sector amounts to more that 30% of operating costs. Additionally, customers are not getting the services they demand. However, a major barrier to progress lies in the service perception that the lessons of quality management only have practical applications in manufacturing. "We do not make things so we are different". "Quality Sells Services" ...
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This book highlights the desperate need for quality improvement in a variety of service organizations. Experience and research indicates that the waste of resources in the services sector amounts to more that 30% of operating costs. Additionally, customers are not getting the services they demand. However, a major barrier to progress lies in the service perception that the lessons of quality management only have practical applications in manufacturing. "We do not make things so we are different". "Quality Sells Services" recognizes the differences in the service sector and explains them in a wide range of areas. It demonstrates that they are common principles which apply to all organizations. The book describes these principles and then provides a practical guide to their implementation in each area.
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Add this copy of But We Are Different...: Quality for the Service Sector to cart. $15.59, good condition, Sold by Anybook rated 5.0 out of 5 stars, ships from Lincoln, UNITED KINGDOM, published 1994 by Management Books 2000 Ltd.
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Seller's Description:
This is an ex-library book and may have the usual library/used-book markings inside. This book has hardback covers. Clean from markings. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item, 600grams, ISBN: 9781852511319.
Add this copy of But We Are Different...Quality for the Service Sector to cart. $7.30, very good condition, Sold by Reuseabook rated 4.0 out of 5 stars, ships from Gloucester, GLOS, UNITED KINGDOM, published 1993 by Management Books 2000 Ltd.
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Seller's Description:
Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine.
Add this copy of But We Are Different...Quality for the Service Sector to cart. $8.60, very good condition, Sold by Prominent Trading Company rated 4.0 out of 5 stars, ships from Hereford, HEREFORDSHIRE, UNITED KINGDOM, published 1994 by Management Books 2000 Ltd.
Add this copy of But We Are Different: Quality for the Service Sector to cart. $18.21, new condition, Sold by Aardvark Books Ltd rated 4.0 out of 5 stars, ships from Bucknell, HEREFORDSHIRE, UNITED KINGDOM, published 1993 by Management Books 2000 Ltd.
