" BIFF is simple, powerful, and impactful. This book should be mandatory reading for the entire legal industry. Once you start to use BIFF, it becomes an antidote for caustic interactions. You can't stop the poison, but BIFF gives you the antidote to counteract it safely. Read it, apply it, and start to use power of BIFF. " --Attorney Steve Riley, Atticus shareholder and podcast host of Great Practice. Great Life. Use BIFF to Communicate with Your Ex's Blaming, Accusing and Taunting Texts and Emails This book ...
Read More
" BIFF is simple, powerful, and impactful. This book should be mandatory reading for the entire legal industry. Once you start to use BIFF, it becomes an antidote for caustic interactions. You can't stop the poison, but BIFF gives you the antidote to counteract it safely. Read it, apply it, and start to use power of BIFF. " --Attorney Steve Riley, Atticus shareholder and podcast host of Great Practice. Great Life. Use BIFF to Communicate with Your Ex's Blaming, Accusing and Taunting Texts and Emails This book provides a simple and proven method for lawyers and staff to use in ethically responding to hostile communications, correcting misinformation by others, and initiating productive correspondence. The BIFF Communication method can be used by all law office personnel (paralegals, administrative assistants, receptionists, and others), with 30 sample responses to common situations involving hostile or misinformed emails, text messages, and other forms of communication. BIFF stands for Brief, Informative, Friendly, and Firm . The BIFF Communication method can also be taught to clients to help them write friendly and concise responses in their legal cases, saving lawyers time and reducing the escalation of unnecessary conflicts in their cases. This book explains how to coach office staff, clients and their family members to use the BIFF Communication method, including ten easy key questions to ask when reviewing their correspondence. While this method is designed primarily for written communication, this approach can also be used in verbal conversations, to be efficient and respectful. The book is divided into five sections: Learning the BIFF method Correspondence with clients Correspondence with colleagues Correspondence with staff and between staff Coaching staff and clients in the BIFF method. Each sample scenario provides a hostile correspondence received by the lawyer and/or staff member; then gives a tempting response which is not quite a BIFF (analyzed using the BIFF Checker); then gives a communication that is a BIFF.
Read Less
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
PLEASE NOTE, WE DO NOT SHIP TO DENMARK. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Please note we cannot offer an expedited shipping service from the UK.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
PLEASE NOTE, WE DO NOT SHIP TO DENMARK. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. Please note we cannot offer an expedited shipping service from the UK.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're a small town bookstore that loves books and loves it's customers! Buy from US! Trade paperback (US). Glued binding. 207 p. Conflict Communication, 5.