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Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns - Eddy, Bill
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The BIFF communication technique protects your reputation and reduces conflict when high-conflict people attack via email, social media and in-person.

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Biff: Quick Responses to High-Conflict People, Their Personal Attacks, Hostile Email and Social Media Meltdowns 2014, Unhooked Books

ISBN-13: 9781936268726

2nd edition

Trade paperback