America is now in the unenviable position of playing catch-up to formidable global competition. The authors profile the continuous-improvement management strategies of major companies like AT&T and Disney to show what works; examine four incremental stages of continuous improvement; and describe the changes that must occur to improve the quality of both management and product if the U.S. is to regain the competitive edge.
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America is now in the unenviable position of playing catch-up to formidable global competition. The authors profile the continuous-improvement management strategies of major companies like AT&T and Disney to show what works; examine four incremental stages of continuous improvement; and describe the changes that must occur to improve the quality of both management and product if the U.S. is to regain the competitive edge.
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