How many times have you walked away from an argument kicking yourself for not having said exactly what you meantor for making your case as passionately as you felt it? If you're like the rest of us, it happens more often than not. Yet some people always seem to have the knack to say just the right thing to win people over in the most deadlocked of moments. Even with the best of intentions, many of us react automatically and emotionally, making communication blunders that take a toll on our professional and personal lives. ...
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How many times have you walked away from an argument kicking yourself for not having said exactly what you meantor for making your case as passionately as you felt it? If you're like the rest of us, it happens more often than not. Yet some people always seem to have the knack to say just the right thing to win people over in the most deadlocked of moments. Even with the best of intentions, many of us react automatically and emotionally, making communication blunders that take a toll on our professional and personal lives. Drs. Susan and Peter Glaser prove they can fix that in their ground-breaking new book, Be Quiet, Be Heard: The Paradox of Persuasion.This indispensable book offers concrete, tangible skills for a range of communication challenges that people face every day. Using their refreshingly clear approach with flexible guidelines and real world examples, the authors show the reader step-by-step how to develop and sustain strong positive relationshipsand, how to repair damaged onesall in a wise, funny, accessible package.
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Seller's Description:
Good. Paperback This item shows wear from consistent use but remains in good readable condition. It may have marks on or in it, and may show other signs of previous use or shelf wear. May have minor creases or signs of wear on dust jacket. Packed with care, shipped promptly.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
Acceptable. Paperback The item is fairly worn but still readable. Signs of wear include aesthetic issues such as scratches, worn covers, damaged binding. The item may have identifying markings on it or show other signs of previous use. May have page creases, creased spine, bent cover or markings inside. Packed with care, shipped promptly.
