This book explores the connection between one's attitude toward his/her job responsibilities and one's ultimate performance. It makes the case that a person's performance is 80% their attitude toward their job, and only 20% their technical skill level and knowledge. The author separates Performance Attitude from what is commonly thought; that having a good attitude is simply being "being happy all of the time." Many real-life examples are provided where an individual's performance was either improved or diminished simply ...
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This book explores the connection between one's attitude toward his/her job responsibilities and one's ultimate performance. It makes the case that a person's performance is 80% their attitude toward their job, and only 20% their technical skill level and knowledge. The author separates Performance Attitude from what is commonly thought; that having a good attitude is simply being "being happy all of the time." Many real-life examples are provided where an individual's performance was either improved or diminished simply based on how they described their job. This is explored in detail in the area of customer service. Attitude is separated into two main sections: Attitude is Performance; Attitude is Job Satisfaction. Both sections make the case that an individual's performance is more closely linked to how they perceive and describe their job than what they know or what they can do. The author relies on years of observations, monitoring phone calls and conducting training sessions to draw his conclusions.
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Add this copy of Attitude, Ability and the 80-20 Rule: the Makings of to cart. $9.37, very good condition, Sold by ThriftBooks-Baltimore rated 5.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 2011 by Createspace Independent Publishing Platform.
Add this copy of Attitude, Ability and the 80-20 Rule: the Makings of to cart. $15.40, good condition, Sold by Patty Klein, Hilltop Book Shop rated 5.0 out of 5 stars, ships from Marshfield, WI, UNITED STATES, published 2011 by CreateSpace Independent Publishing Platform.
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Seller's Description:
Good. Privately owned copy. Light edge wear to covers. Binding is secure. No spine creases. Pages will have some highlighting but remain in good, readable condition. Buy with confidence! 100% satisfaction guaranteed.
Add this copy of Attitude, Ability and the 80-20 Rule: The Makings of to cart. $25.07, new condition, Sold by Ingram Customer Returns Center rated 5.0 out of 5 stars, ships from NV, USA, published 2011 by Createspace Independent Publishing Platform.
Add this copy of Attitude, Ability and the 80-20 Rule: the Makings of to cart. $9.37, fair condition, Sold by Once Upon A Time Books rated 4.0 out of 5 stars, ships from Tontitown, AR, UNITED STATES, published 2011 by CreateSpace Independent Publishi.
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Fair. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear. It may also be ex-library or without dustjacket. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear. It may also be ex-library or without dustjacket.
