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AI and Machine Learning Applications and Implications in Customer Support and Analytics

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AI and Machine Learning Applications and Implications in Customer Support and Analytics - Hossain, Md Shamim (Editor), and Ho, Ree Chan (Editor), and Trajkovski, Goran (Editor)
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In the modern data-driven era, artificial intelligence (AI) and machine learning (ML) technologies that allow a computer to mimic intelligent human behavior are essential for organizations to achieve business excellence and assist organizations in extracting useful information from raw data. AI and ML have existed for decades, but in the age of big data, this sort of analysis is in higher demand than ever, especially for customer support and analytics. AI and Machine Learning Applications and Implications in Customer ...

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AI and Machine Learning Applications and Implications in Customer Support and Analytics 2023, IGI Global, Hershey

ISBN-13: 9781668471050

Hardcover