A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording Read More

Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording Read Less

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  	This is a digital edition of this title. Rent eBook (2 Options) 180 Day Rental: $34.65 (Expires Jun 20, 2025) 365 Day Rental: $40.95 (Expires Dec 22, 2025) Buy eBook Lifetime Access: $62.99 Title: A Practical Guide to Call Center Technology by Andrew Waite Publisher: Taylor & Francis Print ISBN: 9781578200948, 1578200946 eText ISBN: 9781040158876 Edition: 2002 1st edition Format: EPUB eBook	$34.65 Rent eBook This is a digital eBook Nothing will be shipped to you Works with web browsers and the VitalSource app on all Windows, Mac, Chromebook, Kindle Fire, iOS, and Android devices Most eBooks are returnable within 14 days of purchase Questions? See our eBook FAQ