Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. The ...
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Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. The author's expertise provides strong real-world computer support examples, case studies, and exercises throughout the book.
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Add this copy of A Guide to Help Desk Concepts, Second Edition to cart. $17.96, good condition, Sold by ThriftBooks-Reno rated 5.0 out of 5 stars, ships from Reno, NV, UNITED STATES, published 2003 by Course Technology.
Add this copy of A Guide to Help Desk Concepts, Second Edition to cart. $17.96, good condition, Sold by ThriftBooks-Baltimore rated 5.0 out of 5 stars, ships from Halethorpe, MD, UNITED STATES, published 2003 by Course Technology.
Add this copy of A Guide to Help Desk Concepts, 2nd to cart. $55.00, new condition, Sold by A2ZBooks rated 4.0 out of 5 stars, ships from Burgin, KY, UNITED STATES, published 2003 by Course Technology.
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New. Book Is New, Excellent condition. Quantity Available: 1. ISBN: 0619159464. ISBN/EAN: 9780619159467. Pictures of this item not already displayed here available upon request. Inventory No: 1560788775.
Add this copy of A Guide to Help Desk Concepts, Second Edition to cart. $57.71, good condition, Sold by Bonita rated 4.0 out of 5 stars, ships from Newport Coast, CA, UNITED STATES, published 2003 by Course Technology.
