In an era of Internet ticket sales and increased expectations for customer service, two travel industry experts offer a how-to-do-it textbook covering travel agency terminology, features of all major products sold, reference materials, and selling techniques for those working toward careers in tra
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In an era of Internet ticket sales and increased expectations for customer service, two travel industry experts offer a how-to-do-it textbook covering travel agency terminology, features of all major products sold, reference materials, and selling techniques for those working toward careers in tra
Read Less
