Skip to main content alibris logo

A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement

by ,

Write The First Customer Review
A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement - Tyagi, Rajesh K, and Gupta, Praveen
Filter Results
Item Condition
Seller Rating
Other Options
Change Currency

Learn to adapt, use, and succeed with the business scorecard in your service organization. Rajesh K. Tyagi and Praveen Gupta systematically update outdated business scorecards originally created for manufacturing firms, replacing them with new measures to maximize investments in people, services, processes, and technology.

loading
A Complete and Balanced Service Scorecard: Creating Value Through Sustained Performance Improvement 2008, FT Press, Upper Saddle River, NJ

ISBN-13: 9780131986008

Hardcover