Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose--meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively shift products, service style and market focus. This guide explains how to use customer complaints to get ahead, make more money, and expand customer loyalty.
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Customer complaints can give businesses a wake-up call when they're not achieving their fundamental purpose--meeting customer needs. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively shift products, service style and market focus. This guide explains how to use customer complaints to get ahead, make more money, and expand customer loyalty.
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1996, Berrett-Koehler Publishers
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1881052818
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9781881052814
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232
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Berrett-Koehler Publishers
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1996
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English
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This is a used book in good condition and may show some signs of use or wear. This is a used book in good condition and may show some signs of use or wear.
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2008, Berrett-Koehler Publishers
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1576755827
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9781576755822
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2008
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Fair. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear. It may also be ex-library or without dustjacket. This is a used book. It may contain highlighting/underlining and/or the book may show heavier signs of wear. It may also be ex-library or without dustjacket.
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9781576755822
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2008
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This paperback book shows normal wear and tear. Shipped to you from Goodwill of the Valleys, Roanoke VA. Thank you for your support!
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2008, Berrett-Koehler Publishers
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1576755827
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9781576755822
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304
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2008
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1576755827
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9781576755822
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304
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2008
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304
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2nd Revised, Expanded edition
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2008
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304
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2nd Revised, Expanded edition
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2008
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English
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18098126945
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2008, Berrett-Koehler Publishers
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ISBN-13:
9781576755822
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304
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2nd Revised, Expanded edition
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2008
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1996, Berrett-Koehler Publishers
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1881052818
ISBN-13:
9781881052814
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232
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1996
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English
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18097519241
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Edition:
1996, Berrett-Koehler Publishers
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ISBN:
1881052818
ISBN-13:
9781881052814
Pages:
232
Publisher:
Berrett-Koehler Publishers
Published:
1996
Language:
English
Alibris ID:
18033808757
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2008,
Berrett-Koehler Publishers, Oakland
ISBN-13: 9781576755822
2nd Revised, Expanded edition
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1996,
Berrett-Koehler Publishers, San Francisco, CA
ISBN-13: 9781881052814
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