Quick help in solving daily workforce problems that demoralize staff, and lead to less-than-perfect outcomes. This book will help lead and inspire, and help elevate the opinions patients and their families have of a health care institution. It contains training tools exercises, checklists, meeting plans, question guides, scripts, and coaching techniquesand an appendix of additional resources that can be used to quickly reverse the common conflicts, miscommunications, and bad performances that stifle happiness and ...
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Quick help in solving daily workforce problems that demoralize staff, and lead to less-than-perfect outcomes. This book will help lead and inspire, and help elevate the opinions patients and their families have of a health care institution. It contains training tools exercises, checklists, meeting plans, question guides, scripts, and coaching techniquesand an appendix of additional resources that can be used to quickly reverse the common conflicts, miscommunications, and bad performances that stifle happiness and achievement at work. It is an easy, quick read, designed to accommodate tight work schedules and just-in-time management schedules.
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