This is the first book to examine Total Quality Management for the building cleaning maintenance industry. It demonstrates how to motivate employees to improve the quality of your service, and focuses on the customer with a methodology used successfully by hundreds of teams.
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This is the first book to examine Total Quality Management for the building cleaning maintenance industry. It demonstrates how to motivate employees to improve the quality of your service, and focuses on the customer with a methodology used successfully by hundreds of teams.
Read Less
