Customer Relationship Management fasst s???mtliche Aktivit???ten zusammen, deren Ziel eine verbesserte Kundenorientierung ist. An Praxisbeispielen f???hrender Unternehmen wie Credit Suisse, SAP und Neue Z???rcher Zeitung stellen die St. Galler Experten innovative L???sungen vor wie Contact Center, Internet-Communities, Customer Profiling and Multi-Channel-Management. Das theoretische Fundament dazu liefert das St. Galler "Gesch???ftsmodell im Informationszeitalter". Prozessportale bilden dabei die Kundenschnittstelle der ...
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Customer Relationship Management fasst s???mtliche Aktivit???ten zusammen, deren Ziel eine verbesserte Kundenorientierung ist. An Praxisbeispielen f???hrender Unternehmen wie Credit Suisse, SAP und Neue Z???rcher Zeitung stellen die St. Galler Experten innovative L???sungen vor wie Contact Center, Internet-Communities, Customer Profiling and Multi-Channel-Management. Das theoretische Fundament dazu liefert das St. Galler "Gesch???ftsmodell im Informationszeitalter". Prozessportale bilden dabei die Kundenschnittstelle der Zukunft.
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New. Text in German. Trade paperback (US). Glued binding. 236 p. Business Engineering. Language: german-In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.
Choose your shipping method in Checkout. Costs may vary based on destination.
Seller's Description:
New. Text in German. Sewn binding. Cloth over boards. 236 p. Business Engineering. Language: German-In Stock. 100% Money Back Guarantee. Brand New, Perfect Condition, allow 4-14 business days for standard shipping. To Alaska, Hawaii, U.S. protectorate, P.O. box, and APO/FPO addresses allow 4-28 business days for Standard shipping. No expedited shipping. All orders placed with expedited shipping will be cancelled. Over 3, 000, 000 happy customers.